CUSTOMER SERVICE

We are beside you, always and throughout the world!

Your facilities must always be running. Otherwise, the damage occured due to their downtime might cost a lot more than their purchasing prices. Aside from providing first class products to prevent this financial damage from happening, our authorized technical service is also well-disposed at your need at all times.

We operate throughout the globe during the processes of assembling our facilities and their commissioning. We are training our clients in all the required fields, including operational inflows, how to execute correct maintenances, and the safe utilization of controller technology. We provide authentic spare parts, trouble shooting supervisions, and maintenance services.

Our services are offered both separately and by packages.

Why?

Because your contentedness is the foundation of our success, and fulfilling this is our primary goal.

General overview of our services:

  • Facility optimization
  • Product development and piloting
  • Assembly and commissioning
  • Client training
  • Maintenance, inspection and repairs
  • Wear parts and spare parts
  • Service packages
  • 24 hour emergency service

Isımsan manufactures plants individually and according to the following International directives and regulations:

  • CE 2006/42/EG (Machinery Directive)
  • CE 2014/29/EU (Pressure vessel directive)
  • CE 2014/68/EU (Pressure vessel directive)
  • ATEX product line 2014/34/EU
  • EHEDG (European Hygienic Engineering and Design Group)
  • GMP (Good Manufactuning Practise)
  • FDA (U.S. Food & Drug Administration)
  • EAC (EurAsia Conformity)

Further guidelines can be considered after consultation.
Isımsan is certified in terms of quality management (ISO 9001), environmental standards (ISO 14001), welding technology and supervision (ISO 3834 & 14731) and control technology (2006/42/EC).

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